Terms & conditions

Product Availability
Terms of sale are based on availability. If any product is out of stock, unavailable, or if we are unable to fulfill your order, you will be contacted via e-mail immediately to ask if you are interested in receiving an alternative available product. If we do not receive a response from you within 3 days, your order will be automatically refunded. If we are unable to offer you a suitable replacement and you wish to cancel the sale, we will refund the amount charged to the original form of payment.
 
Order Processing
All orders received on business days are processed and shipped within 1-4 business days. Orders placed over the weekend will be shipped on Monday unless it is a holiday and we are closed. Once your package leaves our shipping facility, you will receive a notification via e-mail along with a tracking number. Please allow extra processing time for holidays and collection launches.
 
Payment Terms
We accept all major credit cards, Palache gift cards, and third-party payment services such as PayPal, ShopPay, ApplePay, etc. As soon as you place an order online, your credit card will be charged.
 
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Invalid or incorrect address information is the most common cause of shipment delays. Check the address information on your order and make sure you have accurately noted all of the information (address, apartment #, etc.) needed to successfully deliver your package. Orders will be delivered to the address the customer has provided via the carrier chosen by the customer at checkout. If an address correction needs to be made after you have placed the order, please contact Customer Service at support@palache.store as soon as possible to make any necessary changes. Palache is NOT responsible for any lost/stolen packages as well as courier shipment delays. We will gladly try to assist you as much as we can, but once a tracking number is received, all claims are to be filed with the carrier or Corso Shipping Protection, if selected at checkout.
 
If a shipment is returned to us due to an invalid mailing address, the customer will be responsible for additional shipping charges.
If a package is refused, the customer is responsible for any additional charges from the courier. These charges will be deducted from your refund.
 
Shipping Delays
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier exception delays. Please be advised that holidays do not count as business days and should be taken into consideration when calculating shipping times. We entrust our mailing carriers to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact Customer Service at hello@palache.co.uk
 
International Orders
The cost of international shipping varies based on the weight of the package and the location. Palache is not responsible for the payment of taxes or duties.
 
International Shipping Disclaimer
Customers who place orders outside of the UK are responsible for applicable sales tax, duties, and customs charges which are determined by your local government and vary by country. By completing your order, you agree to pay for all applicable fees.
 
TERMS & CONDITIONS OF USE
 
General
Please review the following basic terms that govern your use, and purchase, of products from palache.store. Please note that your use of the contents on the Palache website constitutes your agreement to follow and be bound by those terms. We may, from time to time, change the terms that govern your use of palache.co.uk Your use of palache.co.uk following any such change constitutes your agreement to follow and be bound by the terms as changed.
 
Designs
All graphics displayed on the Palache Website are strictly copyrighted. If any strikingly similar art is found, this will result in immediate legal action followed by an aggressive lawsuit. We spend hours upon hours on our designs; please respect our work and have the courtesy not to copy or steal it in any form.
 
Site Contents
Unless otherwise noted, all materials such as images, illustrations, designs, icons, photographs, video clips, and written and others that appear as part of Palache's copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled or licensed by Palache collectively, and its subsidiaries and/or affiliates. Palache as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by Palache. Other than for the purchase of merchandise from our site, the contents of palache.store as a whole are intended solely for personal, noncommercial use by the users of palache.store. You may download or copy the contents and other downloadable materials displayed on palache.store for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, Palache, or any related software.
 
Indemnification
You agree to defend, indemnify, and hold Palache harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site.
 
Miscellaneous
Unless otherwise specified and except to the extent Palache products are offered for sale in the United Kingdom through palache.co.uk, the contents thereof are displayed solely for the purpose of promoting Palache's products and services available in the United Kingdom and select foreign markets. palache.co.uk is controlled and operated by the Palache team from its office in London.
 
Termination
These terms and conditions are applicable to you upon your accessing the site or completing the registration or shopping process. These terms and conditions may be terminated by Palache without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall survive any termination.
 
Customer Privacy
Palache respects our customers' account information as private and confidential information and will never share this information with any outside affiliations or individuals.
 
Palache Communicates To You
You agree that Palache may send electronic mail to you for the purpose of advising you of changes or additions to this palache.co.uk, about any of Palache's products or services, or for such other purpose(s) as Palache deems appropriate.
 
User Comments, Feedback, Postcards, and Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to Palache on or by palache.co.uk or otherwise disclosed, submitted, or offered in connection with your use of palache.co.uk shall be and remain Palache's property. Such disclosure, submission, or offer of any submission shall constitute an assignment to Palache of all worldwide rights, titles, and interests in all copyrights and other intellectual properties. Thus, Palache will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any submission. Palache is and shall be under no obligation (1) to maintain any submission in confidence; (2) to pay to user any compensation for any submission; or (3) to respond to any user submission.
You agree that no submission by you to Palache will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no submission by you to Palache will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any submission you make. You agree that Palache may use and/or disclose information about your demographics and use of palache.store in any manner that does not reveal your identity. By participating in Palache sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Palache may use your information for marketing and promotional purposes.