Privacy & Policy

Thank you for choosing Palache Limited ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make purchases, or interact with our services.

• Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, billing address, and payment details.

• Non-Personal Information: We also collect non-personal information such as your IP address, browser type, referring website, and pages visited. This information helps us improve our website and tailor your shopping experience.

   

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders

• Communicate with you about your orders, account, and promotions

• Improve our products and services

• Prevent fraudulent activities and protect against unauthorised access

• Comply with applicable laws and regulations

• Respond to subpoenas, search warrants, or other lawful requests for information

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here.

• You can opt out of targeted advertising by visiting the following links:

  • Facebook

  • Google

  • Digital Advertising Alliance’s opt-out portal

     

  Using Personal Information

  We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

   

  Lawful Basis

  Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

     

  Retention

  When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

   

  Automatic Decision-Making

  If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

   

  Your Rights

  GDPR

  If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

   

  CCPA

  If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

  If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.

   

  Cookies

  We use cookies and similar tracking technologies to optimise your experience on our Site and to provide our services.

   

  Contact Us

  If you have any questions or concerns about our Privacy Policy, please contact us at [Your Contact Information].

  Last updated: 15 / 02 / 24

   

  Changes

  We may update this Privacy Policy from time to time. Please review this Privacy Policy periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the updated Privacy Policy.